All orders are shipped within 1-2 business days(processing time) of your order being placed.
If your order is placed after 3PM US EST it is then considered the next business day.
The shipping time only refers to the shipping speed and not the processing time. All order will receive a email confirmation of shipment and all US orders will receive a tracking number through USPS.
Please verify your shipping address. If your package is returned to us because the shipping address was incorrect, it will be the customers responsibility to pay for shipping cost to resend the order. If the customer refuses to pay shipping cost then their order will be cancelled and the customer will be refunded for their order minus the 15% restocking fee. (This only applies to orders that make it back to our location due to the customer inputting the wrong shipping address when checking out)
International shipping varies on location. Please allow at least 6-20 shipping days from the day that it is shipped, but sometimes it does take longer. International orders will receive a tracking number, but it will only allow you to track your order while it is in the US. If you do not receive your order on the 30th day mark then we will file a claim with the United States Post Office.
Customs and Import Duties
- Sassy Riley does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
- Sassy Riley will not declare the package as “Gift” with a relatively low value.
- Sassy Riley will declare it is "merchandise" with a lower value.
- For more information regarding your country's custom policies, please contact your local customs office.